Technical FAQ's

The following section should answer your most Frequently Asked Questions about accessing the Guide. If you can't find answers on this page to your technical questions about the Guide, please contact Contact us.

Online Access

Usage Statistics

508 Compliance

Technical Support Contact

Permitted Uses

Privacy Policy

Q: How do you provide institutional access?

A. Institutional access is granted via IP recognition. The Subscriber provides IP addresses for the computers that require access to the electronic database on the online order form for the Guide.

Distance learners and alumni who access the internet via campus IP accounts or a secure proxy server can receive access, but access is not available to the Guide through independent service providers.


Q: Why does the order form require a primary contact and what does that contact person need to do?

A: When institutional access is first set up, the Subscriber needs to appoint an administrator. This person will automatically be added to our administrative list to receive a username and password to monitor the Institution's COUNTER-compliant usage statistics and to receive email alerts regarding policy and content changes, scheduled maintenance and service outages, and related issues.


Q: How do you provide individual access?

A: Individual subscriptions require a login and password. These are assigned during the order process when the subscriber creates their account.


Q: Are usage statistics available to institutional subscribers for the Guide?

A: Librarians can view their current usage statistics at Each institution establishes a point of contact (for example, a librarian who deals with electronic resources) who must obtain a login and password from us in order to access that institution's usage statistics. Please use our form to request a login and password if your institution does not have one already. Institutions may access the usage statistics tool at any time, seven days a week.

Our usage statistics provide data on the total number of searches and sessions as well as number of hits to the full-content and individual entries. Statistics reports are available at the institutional level. The statistics are loaded monthly and are displayed in Excel spreadsheet format.


Q: Is the Guide compliant with Section 508 guidelines?

A: The Johns Hopkins University Press is committed to improving access to its online products for people with disabilities. The site has been reviewed using the Bobby Worldwide(TM) online accessibility software tool, designed to help identify and suggest solutions for barriers to accessibility. Bobby tests Web pages using the guidelines established by the World Wide Web Consortium's Web Access Initiative as well as Section 508 guidelines from the Architectural and Transportation Barriers Compliance Board (Access Board) of the U.S. Federal Government.


Q: Who do I contact if I have a problem accessing the Guide?

A: Please contact our help desk via our online Support form.


Q: What uses of the Guide are permitted to Subscribers and Authorized Users?

A. Please see our Terms and Conditions for Institutional Subscribers at


Q: Where can I find the JHUP Privacy Policy?

A: Our privacy policy can be found at